All services provided by Web Hot Design are subject to the following terms and conditions. The terms and conditions listed below (last modified June 1st, 2007) are designed to protect the rights of my clients, while at the same time protect me (the designer) and my work. Hiring me to design your project constitutes your agreement to all such terms, conditions and notices. Please read them carefully.

Payment/Deposit Conditions

• For all work $200 and under, full payment must be received before the start of any work.
• For all work over $200, a 60% non-refundable deposit fee must be received before the start of any work. All deposits secure the start of your project.

Project Details

• It is important that you are crystal clear with your needs, so that you are quoted accurately and your needs are met as accurately as possible. All written and visual content to be applied to your page must be provided. Please be as detailed as you possibly can. This is very important to ensure your product satisfaction.

Project Turnaround Times and Deadlines

• Please keep in mind that I cannot start any project without having all the needed materials (ie: photos, content text, etc.) The sooner you provide me with all needed content/pictures/details etc. necessary to get started and complete your project, the sooner you will receive your project. I work as fast as you do. If you have a preferred color scheme and/or any ideas about how you envision your design to look, please tell me before the start of your project so I can design accordingly and efficiently. Smaller web projects (ie: banners, pay buttons, custom call buttons, etc.) are usually completed within a 3 - 4 business day time period. Medium sized web projects (ie: Keen or Ingenio design listing, etc.) are usually completed within a 7-10 business day time period. Larger web projects (ie: custom websites, etc.) are usually completed within 3 - 4 weeks (21 - 30 business days). However, these turn around times depends on the complexity of the project.
• I will give you an approximate turn around time at the time of you placing an order and before any payment or deposit is received. I will work hard to meet your estimated deadline. However, I do not guarantee deadlines as each project is unique and so is each customer. I will communicate with you during the entire development of your project and provide you with status updates. Please understand that additional services, revisions to design or development of your project and delays in providing me with the information I require will significantly add to the delivery time.

Client Communication

• Communication is absolutely crucial and important in the speed of delivery of your project. As far as communication with my clients go, I prefer email correspondence. I like for both myself and the client to have copies of all correspondences to refer to at later stages. Email is ideal for this. It avoids confusion over the finer details of contracts, design ideas, and so on. You are encouraged to email me as often as you need to. I do not limit contact strictly to emails though. Telephone communication is an option if absolutely necessary and/or in certain situations/circumstances. Please keep in mind that I am a busy designer with other clients and design projects going on, so telephone contact as a constant communication method does not work well for me.

Rush Fees

• If you need a project completed that will require me to put all other projects on hold, a RUSH FEE will be applied. This will be quoted to you individually. Rush fees vary upon the project. A rush fee will be applied (and due) before the start of the project. I will determine the exact price of this fee when giving you a price quote if you express to me the urgency in having your project completed in a rushed time frame.

Hours of Operation

• My business hours are Monday Thru Friday, 9:00 A.M. to 6:00 P.M. If you require work after my posted business hours, such as on my days off (Saturday, Sunday and Monday) or holidays, you will be charged $65 per hour for after hours assistance. A one hour minimum is pushed for any after hours assistance. After the minimum time, fees are incremented in 30 minute intervals.

Additional Add-On Fees

• Any add-ons and enhancements requested after design approval, the price will be negotiated.

Payment Methods

• I prefer Google Checkout and Paypal for online payments via credit card or e-check. Maintenance Fees

30 Day Refund Policy

• Web Hot Design will issue a complete refund of any amount tendered if held accountable for delay of completed project after 30 days of initial payment and I am completely unreachable. Such delays could be a result of, for example, personal crisis, illness, family emergency, death, etc. Client will be notified immediately of such delay beforehand if possible. This 30 Day Refund policy only applies if I am indeed held accountable and/or I decide that I am unable to work with a client due to personal, ethical or other reasons. If client is causing delay of project and/or has displayed unprofessional and unethical conduct (including harassment, profanity, discrimination, threats of any kind, slander and any other unethical behavior) and I cannot continue working with them, this policy will not apply, and no refund will be issued. (Please refer to REFUND POLICY directly below)

Refund Policy

• All deposits/payments are non-refundable. In the event of major unforeseen occurrences, for example, personal crisis, illness, family emergency, death, etc. refunds will be considered on a case-by-case basis and at my sole discretion. Should you request a refund after I have already started on your project, part of your deposit will be held as a a restocking fee. The amount of the refund will depend on the number of actual work hours put into the development of your project based at $25 per hour. Should the amount of time put into your project be greater than the deposit you have paid to me, you will be billed for the difference. Any refunds issued at my sole discretion will be issued within 30 days of the decided date of project termination. In the event of project termination, ownership of all artwork, layouts and development remains the property of WebHotDesign.com and will not be transferred to the client.

Design Malfunction

• I guarantee to you that every project I develop will be fully operational and working without glitches, bugs or other errors upon delivery. In the event that you receive your completed project and it is malfunctioned due to a mistake on my part, it will be fixed at no additional charge. If your project has been edited by anyone other than me (Web Hot Design), this guarantee is then voided, and charges for editing and/or fixing the malfunction will be applied at my hourly rate. So something goes wrong, due to client mishap, my hourly maintenance fee will be applied. This will be quoted to you individually depending on the job. I will always advise you of and seek permission for changes to your project and the charges that will be applied before any work is completed.

My Guarantee To You

• WebHotDesign is committed to provide you professional service, efficient communication, and product satisfaction. I want you to be 100% satisfied with your final product, and we will work with you until you are 100% pleased. If you are in any way dissatisfied with the design of your project, I will make every possible effort to correct the situation to meet your expectations. My goal is to deliver the project as you envisioned it.

Acceptance

• Please note that by submitting your deposit/payment for my services you are agreeing to all of the terms of service as written here. Web Hot Design reserves the right to change or update these terms at any time without prior notice.

*Until any and all payment for the project is received in full, all work done on the project is the property of Web Hot Design.